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Policies & Regulations > Terms and Conditions

 

TERMS and CONDITIONS
 
1. Pu Luong Discovery Home stay Cancellation/ amendments
Cancellation has to be made through corresponding email ID: puluongdiscoveryhomestay@gmail.com otherwise no cancellation will be entertained. Cancellations will not be accepted over Phone.
•Customer must notify Pu Luong Discovery Home stay  if you plan change before 2 days you check in.
•Any cancellation submitted after the cancellation due date, ONE night will be charged.

Date

Condition

+2 days prior to check-in

No cancellation fee

=2days (or less) prior to check-in

50% of total room price will apply for handling and banking fees.

< 2 days (or less) prior to check-in

One night penalty charged

No Show :
•If a booking is cancelled within the day of arrival  or In case of No show or shortening stay, non refund will be made
(Considered as cancellation without the required advance notice)
Amendment:
•Amendments is negotiable via our email:puluongdiscoveryhomestay@gmail.com
Refund:
•The refund will be made through your credit card. Additionally, although Pu Luong Discovery Home stay will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 12-15 days for the actual crediting to take place, depending on your Bank’s practice.
 

2. Tour Cancellation :

Cancellation by Customer:
For almost of our tours, once tour is confirmed and fully paid but for one reason they cancel the tour, the following charges will apply in the event of cancellation prior to tour commencement:
More than 45 days prior to trip departure: No charge (Full refund will be made but transaction fee will be paid by you).
30-45 days before arrival: 10% of total tour price.
15-29 days before arrival: 50% of total tour price.
7-14 days before arrival: 75% of total tour price.
Within 7 days before arrival: 100% tour price.
Note:
The above fees are subject to an added bank transaction fee.
There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations.
For no show cases, there will be no refund.
All cancellations must be in person or in writing and received by us

Cancellation by Weather:
In case of an unexpected situation/ bad weather causes an effect on your trip after commencement, we serve the right to change the itinerary of your booked tour for the safety of all clients in the group. If there are more than one solution, we will ask for your permission and agreement to do the next step. In such kind of cancellation, the refund of any payment on the un-used portion of transportation service, hotel service, car rental or tours will be given.

Children Policy:
Under 4 years: Free of Charge. Parent take care
From 4 to under 8 years old: 50% of adult’s fare and sharing bed with parents.
From 8 to under 10 years old: 75% of adult’s fare and using existing bed.
Over 10 years old: 100% of adult’s fare and using existing bed.

Refund Procedure:
Customers requesting a refund are required to mail/fax their formal letters with a detail explanation to:
Pu Luong Discovery Home stay
Don Village - Thanh Lam Commune - Ba Thuoc - Thanh Hoa.
Website:http://puluongdiscoveryhomestay.com/index.php
Email : puluongdiscoveryhomestay@gmail.com

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail or fax fail to reach us.
NOTE: We cannot grant refunds more than 30 days after completion of tour.

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